Kansas City went on to defeat the Philadelphia Eagles 38-35, winning as 1½-point underdogs. Those who wanted to wager on the Chiefs when they trailed by 10 points at halftime felt especially aggrieved by the technical issues and aired their frustration on social media in recent days. William Hill said in a statement Tuesday it “pinpointed the cause of the system failure” and is “working through the resolution with all of our available resources.” Caesars’ retail sportsbooks also went down.Īs a result, countless bettors were unable to wager on the game leading up to kickoff and through in-play wagering, which allows gamblers to bet while the game is taking place. The William Hill and Caesars Sportsbooks apps went down before the start of the Super Bowl, the busiest sports betting day of the year with more than $153.2 million wagered at Nevada sportsbooks alone on Sunday’s game.

“We don’t have any further information to provide,” Michael Lawton, senior economic analyst for the Gaming Control Board, wrote the Review-Journal in an email Wednesday.

The Nevada Gaming Control Board said Monday that board agents from the Enforcement and Technology Division were investigating the matter. We apologize for any inconvenience caused. “We thank them for their patience and look forward to brining our new, best-in-class platform to the market in the future.”īefore the apps began to work again, visitors to the William Hill app were greeted with a message on the landing page that reads, “We are currently undergoing our nightly maintenance period. “We are deeply sorry for the frustration and inconvenience this outage caused our customers,” the statement said. William Hill released a statement Thursday morning apologizing for the technical issues, but did not explain what forced the platforms to go offline. 28 to receive the second, which will be added March 1 and must be used by March 15. The first $50 in bets must be made by Feb. The companies said they were offering two $50 bonus sports bets to customers, the first of which was added to accounts Wednesday. The apps remained down until late Wednesday when customers received an email from William Hill and Caesars Sportsbook informing them their accounts were available. The William Hill and Caesars Sportsbook mobile sports betting apps were back in working order Wednesday night after crashing during the Super Bowl. Kansas City Chiefs' Patrick Mahomes plays during the NFL Super Bowl 57 football game against the Philadelphia Eagles, Sunday, Feb.

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